Bananatreevip.com (“Site,” “we,” “us,” or “our”) is operated by Bananatree Technology Limited. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices and rights you may have.
By using our Site, creating an account, subscribing to our newsletter, or placing an order, you agree to the practices described in this Privacy Policy.
1. Contact Information
Company Name: Bananatree Technology Limited
Address: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong
Phone: +1 332-278-6095
Email: linshuai0246@gmail.com
2. Information We Collect
We may collect the following categories of personal information:
Information you provide directly
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Account login details, such as username and password
- Order details, such as products purchased, order value, and transaction history
- Information you send when contacting customer support
- Information you provide when subscribing to our newsletter or promotional emails
Information collected automatically
- IP address
- Browser type and device information
- Operating system
- Pages viewed, links clicked, referring website, and approximate location based on IP
- Cookies and similar technologies used to remember preferences, keep items in your cart, improve performance, and help us understand how visitors use the Site
Information from service providers or third parties
- Payment confirmation and limited transaction-related details from payment processors
- Shipping and delivery updates from carriers or logistics providers
- Fraud prevention and security-related information from risk management providers
- Marketing, analytics, or advertising data from tools we use to measure traffic and improve our business
3. How We Use Your Information
We may use your personal information to:
- Provide, operate, and improve the Site
- Process and fulfill orders
- Send order confirmations, shipping updates, returns information, and customer service messages
- Create and maintain customer accounts
- Respond to questions, complaints, and support requests
- Send newsletters, promotions, and marketing communications where allowed by law
- Personalize your shopping experience
- Detect, investigate, and prevent fraud, abuse, chargebacks, or security incidents
- Comply with legal obligations, enforce our terms, and protect our rights
4. Cookies and Similar Technologies
We use cookies and similar technologies for several purposes, including:
- Keeping the Site functioning properly
- Remembering items in your cart and user preferences
- Understanding traffic and visitor behavior
- Improving performance and user experience
- Measuring marketing effectiveness
You can control cookies through your browser settings. Blocking some cookies may affect Site functionality, including checkout, login, and cart features.
5. Marketing Communications
If you subscribe to our newsletter or otherwise opt in to receive marketing communications, we may send you updates about new products, promotions, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
6. How We Share Information
We do not sell your personal information for money.
We may share your information with trusted third parties only as needed to operate our business, including:
- Payment processors
- Shipping and fulfillment providers
- Website hosting and e-commerce platform providers
- Email service providers and marketing tools
- Analytics, advertising, and performance tools
- Fraud prevention, security, and compliance providers
- Professional advisors, auditors, insurers, or legal counsel
- Government or regulatory authorities when required by law
If cookies, pixels, or advertising technologies are used on the Site, some disclosures of data to advertising partners may be considered “sharing” under certain privacy laws. If that applies, we will handle such disclosures in accordance with applicable law.
7. Payment Information
Payments made through the Site are processed by third-party payment service providers. We do not store full payment card numbers on our own servers. Payment processors collect and process payment information in accordance with their own privacy notices and security practices.
8. International Data Transfers
Because we operate internationally and may use service providers in different countries, your information may be transferred to, stored in, or processed outside your country or region, including in places where data protection laws may differ from those in your jurisdiction.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders and providing support
- Maintaining business and tax records
- Resolving disputes
- Preventing fraud
- Complying with legal and regulatory obligations
Retention periods may vary depending on the type of data and the reason we collected it.
10. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Know what personal information we collect and how we use it
- Access or request a copy of your personal information
- Request correction of inaccurate personal information
- Request deletion of your personal information, subject to legal exceptions
- Opt out of certain marketing communications
- Object to or restrict certain processing in some jurisdictions
- Request data portability where applicable
- Not be discriminated against for exercising your privacy rights
To make a privacy request, contact us at linshuai0246@gmail.com.
We may need to verify your identity before completing certain requests.
11. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to:
- Know the categories of personal information we collect, use, disclose, sell, or share
- Request deletion of personal information, subject to exceptions
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information
- Limit the use and disclosure of sensitive personal information if applicable
- Receive equal service and pricing even if you exercise your privacy rights
Categories of personal information we may collect
- Identifiers, such as name, email address, shipping address, billing address, IP address, and account information
- Commercial information, such as products purchased and order history
- Internet or network activity, such as browsing behavior and interactions with our Site
- Geolocation data derived from IP address
- Customer service communications
- Inferences used to improve shopping experience and marketing relevance
Categories of recipients
- Payment processors
- Shipping and fulfillment providers
- Website and hosting providers
- Marketing, analytics, and advertising providers
- Security and fraud prevention providers
- Legal or governmental authorities when required
We do not knowingly sell personal information for monetary compensation. If our use of third-party advertising or analytics tools is considered “sharing” under California law, California residents may request to opt out by contacting us.
12. Global Privacy Control and Do Not Track
Some browsers allow you to send a Do Not Track (DNT) signal. Because there is no single industry standard for responding to DNT signals, our Site may not respond to DNT browser settings in all cases.
Where required by applicable law, we will process opt-out preference signals, such as Global Privacy Control (GPC), as a request to opt out of sale or sharing for that browser or device.
13. GDPR / EEA / UK Notice
If you are located in the European Economic Area, Switzerland, or the United Kingdom, we process personal data on one or more of the following legal bases:
- Performance of a contract, such as processing your order
- Compliance with legal obligations
- Our legitimate interests, such as improving our services, preventing fraud, and operating our business
- Your consent, where required, such as for certain marketing or non-essential cookies
If applicable, you may have the right to access, correct, erase, restrict, object to processing, withdraw consent, and lodge a complaint with your local data protection authority.
14. Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
15. Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
16. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of third parties. We encourage you to review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. When we do, we will post the updated version on this page and update the Effective Date above.
18. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
Bananatree Technology Limited
Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong
Phone: +1 332-278-6095
Email: linshuai0246@gmail.com